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Cancellation Policy

We have different cancellation policies depending on whether you paid in advance or upon arrival at a marina. If you have arrived at a marina and utilised the ‘Instant book’ feature to book on the spot, please see the ‘on the spot cancellation policy’ below. All bookings made in advance before arriving (regardless of utilising the instant book feature) are covered by the ‘Pre-booked cancellation policy’.

Pre-booked cancellation policy

For bookings made in advance (at least one hour) before arriving at the facility, the amount we can refund if you cancel, depends on two things: the length of the booking, and when you make the cancellation request.

Short-term booking
Defined as 1 day or less in length
(see how we calculate a day below)
Before booking starts: Full refund
After booking starts: No refund

Medium-term booking
Defined as 2-7 days in length
Before booking starts: Refund minus 1 day
After booking starts: Refund for remainder of booking minus 1 day

Long-term booking
Defined as 8+ days in length
Before booking starts: Refund minus 2 days
After booking starts: Refund for remainder of booking minus 2 days

If the Proprietor cancels, the purchaser will always receive a full refund.

 

On the spot cancellation policy

For bookings and payments made on the spot (or within one hour) upon arriving at a facility, we operate a no refund policy – as the stay is considered to be already underway once you have paid.

If the Proprietor cancels, the purchaser will always receive a full refund.

The Rules

Complaints must be raised with Berths and Moor Ltd within 24 hours after the booking starts.
A booking is officially cancelled once we approve the cancellation.
Berths and Moor Ltd will mediate when necessary and has the final say in all disputes.
You will be subject to either our Purchaser agreement or Proprietor Agreement and be always be subject to our Marina Agreement.

 

What constitutes a booking day?

Our ‘days’ are calculated by a calendar day that resets at midnight.

If you feel you have been charged unfairly, please contact info@berthsandmoor.com with the booking reference, vessel name, amount paid and details of the circumstances.

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